Frequently Asked Questions
Everything you need to know about shopping with Sonderegger & Co. AG
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Domestic shipping within Switzerland usually takes 2-3 business days, while international deliveries may take 5-10 business days depending on the destination.
How can I return a garment that doesn't fit?
We offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to generate a return shipping label.
Where are Sonderegger & Co. AG products manufactured?
Quality and ethics are our priorities. Our collections are designed in Switzerland and manufactured in certified European ateliers that adhere to strict fair labor and environmental standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Twint for our Swiss customers.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our concierge for styling advice.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.